General terms and conditions

Article 1:
The Seller illum BVBA is registered at the address Aalterstraat 13, 9880 Aalter (Belgium) with business registration number 0542.350.952 and VAT number BE 0542.350.952. The owners are Philippe Rombouts and Véronique De Vreese.

Article 2:
Sales Agreement There is a sales agreement between illum BVBA and the Buyer when an order is placed by the Buyer who confirms accepting the general conditions when ordering. The Buyer confirms being in the legal position for ordering online. Visitors of the site or called users. Both parties accept all electronic mail and documents regarding the law of July 9th 2001. A confirmation of an order has the same legacy as a hand signed order.

Article 3:
Articles and Prices The products are those products illum BVBA offers online for sale on the day the Buyer visits the site. illum BVBA takes care of giving a good view of the products by pictures and descriptions. It may happen though that there are differences in colour due to, for example, a difference in computer settings. All prices include VAT, but do not include shipment costs. All costs included in the order are announced before payment and are known to the buyer whom agrees by ordering and payment.

Article 4:
Confirmation and Payment An order will only be confirmed after illum BVBA has sent an electronic confirmation to the email address the Buyer has given. The order will only be shipped after having received full payment. illum BVBA retains the right to refuse an order from a Buyer with whom there has been a conflict in the past. An order can be paid online or by bank transfer. A European bank transfer does not involve any costs. The Buyer must make sure the payment will be done without any extra cost for illum BVBA. In case there are additional costs for illum BVBA, the Buyer will have to pay this. All online payments are handled by OGONE. OGONE is the market leader in Europe for secure online payments. illum BVBA has no access to the confidential data of his Buyers.

Article 5:
Delivery An order will only be shipped after receipt of the entire payment. illum BVBA cannot be held responsible if a wrong shipment address has been submitted by the Buyer. Any costs related to a new shipment will be borne by the Buyer. illum BVBA will ship the order by the postal service selected by the Buyer. In case the Buyer has not selected a secured shipment, illum BVBA cannot be held responsible for any loss. illum BVBA cannot be held responsible for any delay in postal services.

Article 6:
Return or Exchange The Buyer is entitled to withdrawing the order without any motivation and without any fine if the withdrawal was sent to within 14 days after delivery of the order. The Buyer will confirm any return or exchange by email to All returned products must be sent in the original package and with all the original labels to the following address: illum BVBA, Aalterstraat 13, 9880 Aalter (Belgium). The Buyer will send all returned goods at own risk. If the Buyer does not ask for an exchange, illum BVBA will refund the paid amount of the returned goods within 30 days. Should the Buyer require an exchange, then illum BVBA will recalculate the refund or the balance. Postal costs of a return are always born by the Buyer.

Article 7:
Complaints illum BVBA takes great care in controlling all products before shipment and in packing the goods in a decent box. Nevertheless, an imperfection may be found by the Buyer on receiving the order. Should this happen, the Buyer has to contact illum BVBA immediately by email to illum BVBA guarantees a correct handling of the complaint and will bear all extra costs if illum BVBA is responsible for the imperfection. Although we’re very committed and very much aware of our mission, illum BVBA can never be held responsible for any moral or emotional damage caused by erroneous or flawed deliveries.

Article 8:
Privacy All personal data disclosed to illum BVBA is for internal use by illum BVBA. The Buyer and all users have the right to look into their data and to change or delete the data if wanted. The personal data will be used for the administrative handling of the order, the delivery and the invoice, for the follow-up of payments. No data whatsoever will be given, sold or hired to third parties. illum BVBA uses cookies. A cookie is a piece of text stored by a user's web browser. A cookie can be used for authentication, storing site preferences, shopping cart contents or anything else that can be accomplished through storing text data. illum BVBA guarantees that cookies will only be used for personalizing his services. All users have the right to reject cookies but in that case the user has no longer the possibility of a personalized service offered by illum BVBA.

Article 9:
Exceptions / Conflicts illum BVBA cannot be held responsible for any deficiency in the handling of an order if this is due to a force majeure such as strike, fire or flood, or any other circumstance stipulated in Belgian law. The general conditions as stated above are governed by the Belgian court. illum BVBA undertakes to follow the Code of Conduct set up by the Belgian Direct Marketing Association. In case of conflicts an amicable settlement should be aimed at before any legal action will be taken. If not so, Ghent is the only court of jurisdiction.